Frequently Asked Questions

We deliver Monday to Saturday. Orders placed before 2pm are dispatched the next working day, subject to product lead times.

Yes, we deliver nationwide across the UK with next-day delivery available on orders placed before 2pm.

Lead time refers to the number of days between placing your order and the product being ready for dispatch.

Yes, you will receive a tracking link via email once your order has been dispatched.

Please contact us within 24 hours of delivery with photos and we will arrange a replacement or refund.

Any registered business in the floristry or related industry can apply for a trade account.

Trade account applications are typically reviewed within 1–2 business days.

Trade account holders get access to exclusive pricing, priority support, and extended payment terms.

Our flowers are sourced directly from UK farms and trusted global growers to ensure maximum freshness.

All flowers are cut to order and dispatched within 24 hours, keeping the supply chain as short as possible.

No, we only stock fresh cut flowers and plants sourced directly from growers.

Yes, you can filter by variety, colour, and stem type on our product pages.

We accept all major credit and debit cards, as well as bank transfer for trade account holders.

Due to the perishable nature of flowers, we do not accept returns. However, if there is an issue with your order please contact us within 24 hours.

Fresh cut flowers and plants are zero-rated for VAT purposes. Some sundries and accessories may be subject to VAT.