Privacy Policy

This Privacy Policy governs the manner in which Badais International Ltd. collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.badaisinternational.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Badais International Ltd.

https://www.badaisinternational.com | gdpr@badaisinternational.com | Unit 6 Genesis Business Park, Rainsford Street, London, NW10 7RG

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:

remember who you are after you log in so that you do not need to authenticate at each click
monitor if our website is running with the high performance we are dedicated to providing
let you browse between products without having to start back from the home page each click
remember if you put something in your shopping cart before you decide to checkout
control that your data is processed securely

We call the information mentioned above "essential information" and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Accounts

We operate a strict 'account' only store. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Simply drop us an email, you will find contact details at the bottom of the page.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data as long as you have an account with us. We also keep data for security investigations. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

How do we share your data<

- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we also use accredited companies to process your credit card information. We use Stripe as our payment gateway provider
- Delivery: We intergrate with a number of delivery companies and their software to fulfil your orders and allow order tracking and delivery notifications. The companies we use are DPD UK, APC Couriers and Detrack. Only personal data used is your email for notifications and/or a mobile number for contact purposes should the delivery fail. We do have to provide recipient name and address in order to fulfil the delivery. You will be receiving email notifications with regards to your delivery such as when order information is received, flower are on-board with one of the drivers, when flowers have been delivered or failed delivery (with appropriate photo evidence) as well as, finally, a review request.
- Mailchimp: Your emails are used to send out our weekly newsletters to all our customer. Each mailout includes an option to unsubscribe and stop receiving these emails in future. To do so we use a specialist software called Mailchimp.
- Vivivoip: All calls are recorded for training and monitoring purposes. This allows us to try and prevent fraudulent orders from being placed and gives us an option to pass the information to relevant authorities.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations. We need to provide sales reports to the HRMC in order to pay tax on any sales made online. To do this, we need to store information such as turnover, this is only possible by retaining such information, however personal information can be removed.

How to contact us with regards to privacy matters?

Mr. David Cohen
gdpr@badaisinternational.com
Badais International, Unit 6 Genesis Business Park, Rainsford Road, London, NW10 7RG
Company Number: 10651195
VAT Number:

Do you need to lodge a complaint?

If you have a privacy complaint, you have the right to lodge a complaint with our supervisory authority, The Information Commissioners Office (ICO).

Policy Updates

If we update our Privacy Policy to reflect a change or improvement of our service or a new legal obligation, we will publish the new version on our website, and we will make it clear on our homepage (www.badaisinternational.com) so it will be visible as you enter our store.
This document was last updated on 26th November 2019